Frequently Asked Questions

1.What are the payment methods?

We accept Mada cards, credit cards, Apple Pay, and local bank transfers.

2. How can I track my order?

You can track your order through your account on our website or via the shipping agent’s website. If you encounter any issues, please contact us via WhatsApp at 0535297770.

3. What is your return policy?

We offer a 3-day return and 7-day exchange policy for unused and unopened products. For more details, please visit our Exchange and Return Policy page.

4. How long does shipping take?

Aramex shipping typically takes 2-7 business days. Alnabtah Alkhadra shipping generally takes up to 36 hours but is limited to Qatif, Inak, and Sehat. For more details, please visit our Shipping and Delivery Policy page.

5. Are there any shipping fees?

Aramex shipping costs 28 and covers all of Saudi Arabia. Alnabtah Alkhadra shipping costs 15 SAR, but is limited to Qatif, Inak, and Saihat. For more details, please visit our Shipping and Delivery Policy page.

6. How do I make changes to an order I’ve already placed?

If you need to make changes to your order, please contact our customer service team immediately at 0535297770, as we start processing orders quickly.

7. Do you offer any discounts for Aramco employees and their dependents?

Yes, Aramco employees and their dependents can enjoy a 10% discount until the end of 2024. Please use "Aramco10" with Aramco email to receive 10% off all products, except those already discounted.

8. What should I do if I receive a defective product?

If you receive a defective product, please contact us within 7 days of delivery for a replacement or refund. For more details, please visit our Exchange and Return Policy page.

9. How can I contact customer service?

You can reach our customer service team by email at [email protected] or by phone at 0535297770. We are available every day from 8 AM to 10 PM.