Exchange and Return Policy

At Alnabtah Alkhadra, we strive to provide excellent customer service and ensure your satisfaction with every purchase. We understand that circumstances may arise where you may need to exchange or return a product. Please review our Exchange or Return Policy below for more information:


Eligibility for Exchanges and Returns:

  • Only products purchased directly from Alnabtah Alkhadra are eligible for return or exchange.
  • Products must be in their original condition, unused, and with all original packaging and tags intact.


Exchanges Process:

  • If you would like to exchange a product for a different item, please contact our customer support team with in 7 days of receiving the order.
  • We will guide you through the exchange process and provide you with the necessary instructions.
  • Any price difference between the exchanged items may be adjusted accordingly.


Returns Process:

  • If you wish to initiate a return, please contact our customer support team within 3 days of receiving your order.
  • Provide your order details and the reason for the return.
  • Our customer support team will guide you through the return process and provide you with a return authorization, if applicable.
  • Please ensure that the product is securely packaged to prevent any damage during transit.


Refunds:

  • Upon receiving the photo of the returned item, we will inspect it to ensure it meets the eligibility criteria.
  • If the returned product meets the requirements, we will initiate the refund process immediately .
  • Refunds will be issued to the original payment method used during the purchase.
  • There are no fees for returns, but the shipping cost is non-refundable.


Non-Returnable and Non-Exchangeable Items:

  • Certain items, such as opened or used products may not be eligible for exchange or return.
  • Please refer to the product descriptions or contact our customer support team for clarification.


Damaged or Defective Products:

  • In the event that you receive a damaged or defective product, please contact our customer support team immediately.
  • We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances.


Please note that Alnabtah Alkhadra reserves the right to amend or modify this Exchange or Return Policy at any time without prior notice. It is recommended to review this policy periodically for any updates.


If you have any further questions or need assistance with exchanges or returns, please reach out to our customer support team, and they will be happy to assist you at 0535297770 or [email protected].


Thank you for choosing Alnabtah Alkhadra. We appreciate your trust and support.